Support
We take support seriously

At Digital Reasoning, we want you to have the best possible support experience. We know how important it is to get a fast resolution to your query or problem. So, we connect you directly with our expert software support team through our customer portal to ensure a fast, knowledgeable response — whatever your issue.

Unlimited support is available for registered users via email or our customer portal. For convenience, we also offer a telephone ticketing system.

Please reach out to your Digital Reasoning Customer Service Manager for further details.

Help Portal

For Registered Users

Registered support users have access to our customer portal to create, update, and track tickets.

Our portal is monitored 24×7 for critical tickets and can be used for all tickets from general questions to system outages.

For All Users

We also have a ticketing hotline for your convenience.

The ticket hotline is available to everyone – you do not have to be a registered user. Our hotline team is available 24×7 to open a critical support ticket on your behalf.