Financial markets are complex and the language used to communicate trading strategies is extremely technical. There is an enormous amount of instant messaging moving money around the globe. Trading desks are under pressure to ensure market-making activity adheres to strict regulations while remaining profitable. Compliance teams are under scrutiny to monitor each conversation for behavior and trade surveillance.
Previously, there was no easy way to organize and analyze all instant messages in chat-rooms where trading activity takes place. Now, however, it is possible with Digital Reasoning’s Trade Intelligence solution so you can:
- Provide executives with business insights on client relationships to grow revenue
- Bring transparency across assets, systems and people in a highly-regulated environment
- Drive operational efficiency
- Deliver practical insights to enable you to unlock value from chat room communications
Digital Reasoning’s Trade Intelligence solution uses advanced Artificial Intelligence to structure instant messages to provide market transparency, operational efficiency and client insights. Our solution helps manage the high volume of conversations, measuring the quality of the conversation, monitoring the conversation from discussion to trade execution.
Trade Intelligence applies artificial intelligence to provide:
- Accurate interpretation of complex financial trading language
- Client insights from previously underutilized communication channels
- Assistance with capturing price discovery to enable trade reconstruction
- An easy way to investigate complaints or disputes originating in chat communications
Deploy Trusted, Game-changing Technology
- Proven Artificial Intelligence platform
- Leverage Machine Learning algorithms used by top sell-side firms to classify financial instruments
- Accurately extract request for quotes, from your chat communications
- Deploy proprietary developed annotation machine learning tool
Drive customer analytics for executive teams
- Retain clients and grow cross-selling opportunities
- Provide strength of customer relationships
- Rank top financial instruments being discussed
- Evaluate reasons for missed trading opportunities
Sales figures don’t tell the full story. Why are certain bonds, equities, or currencies being bought, or sold? What were the hidden factors that drove exceptional desk performance and results? What are clients asking for that we don’t offer?
Client communications data contains many of the answers. The challenge is finding them in disparate systems too expansive for humans to analyze. Opportunities are revealed, successes and failures are more easily comprehended, and strategic planning is better informed.
Proactively manage complaints
Predictive analytics and accumulated knowledge help to surface at-risk clients, allowing action to be taken to mitigate problems and avoid loss.
Compare behaviors with intentions
It usually takes time to understand the ‘why’ behind client behaviors, but Trade Intelligence uses proven AI to deliver rapid insights that explain rather than just measure.
Turn risk into opportunity
Assess sales-trading coverage gaps, or service weaknesses – and reframe them as opportunities to hone an offering and restore satisfaction. Trade Intelligence ensures risks are revealed so opportunities emerge.
Trade Intelligence structures instant messages into streams of consumable information.
Understanding where, and how trades were initiated, following the negotiation process from instant messages and capturing the closing terms of a transaction assists with regulatory compliance. The information tracks the lifecycle of a trade and can be used in trade reconstruction and discovering best execution practices.
Building an accurate picture of the trade will eliminate the challenge of extracting the different trade features from disparate data systems and resolving them into a single view. Trade Intelligence detects the warning signs of dissatisfaction through AI-enabled analysis of human behavior, intentions, and emotions.
Integrate knowledge about your clients
Client knowledge recorded into CRM systems is often too thin to be meaningful. Trade Intelligence enriches the instant messages with metadata, revealing hidden trends and essential details.Trade Intelligence turns client’s words into deep insights, reducing rote work by automatically updating CRM, BI and order management systems that make insights actionable.
Deep insights inform client-centric management strategies that help to build loyalty, unlock opportunities to increase revenue, and enhance competitiveness.
Trade Intelligence uses advanced artificial intelligence to sift through huge volumes of instant message communications data, to organize and analyze it with one goal:
Understanding your clients better.
Our discovery engine follows the trading conversation from initial enquiry to execution.
We evaluate sales opportunities, either missed, or not executed for a particular reason. Some of the major reasons for uncompleted deals could be slow response times, uncompetitive pricing and partly filled orders, to mention a few.
With unparalleled precision, Trade Intelligence resolves chat conversational intent, behaviour and preferences. This enables Trade Intelligence to create network connections of client interactions. It turns client preferences into actionable insights, providing sales-traders with a competitive edge.
Adapt to real language usage
People express thoughts and ideas with almost infinite variety. Trade Intelligence analyzes capital market language with human-like skill, reliably extracting nuance, context, and client resolve.
Compare behaviors and intentions
Integrate analytics of structured data, such as asset holdings, reasons for initiating disposing, or acquiring bonds, equities, or currencies could be enriched to build deeper insights based on behaviors and intentions.
Explore hidden trends
Insights across clients reveal trends that may not be detected on an individual basis – executive dashboards provide a global view across client groups, geographies, and other categories. Trade Intelligence enables growth not only from understanding client requests, but positions the firm to act on cross-selling opportunities, from other trading desks, or overnight requests from cross-border clients.