Surveillance in banking has never been more demanding. Tougher regulations and constrained budgets mean doing more with less. Owners of risk want more robust yet speedier investigations. Meanwhile, next generation technology is raising regulators’ expectations. Conduct Surveillance from Digital Reasoning has been built to meet the challenges of the new surveillance era.
Conduct Surveillance uses award-winning AI to seamlessly analyze text and audio communications, break down analytics silos, and equip surveillance professionals to progress a human-centric approach to conduct risk mitigation.
- The #1 choice among leading global banks, including the majority of top 10 investment banks
- Trusted to monitor billions of messages generated by tens of thousands of employees
- Combines structured and unstructured data insights to build 360° employee profiles that reveal the ‘why’ behind employee actions
- Proven to deliver a 5x increase in risks identified, and a 3x increase in escalations, with up to a 95% false positive reduction
- Precision insights enhance surveillance quality and efficiency, reducing total cost of ownership
- Available state-of-the-art machine education for future-proof adaptation to evolving regulatory demands
The latest edition of Conduct Surveillance delivers integrated alerts from all communications data to reveal the hidden behaviors, intentions and emotions behind conduct risk. Our collaborative approach to product development has honed our capabilities to the needs of the industry: agile AI model training, human-centric monitoring, and seamless workflows that increase surveillance scope with the same staffing. Our new managed hosted offering, co-developed with our partners, brings these proven capabilities to major cloud platforms.
- Developed in partnership with leading banks and trusted to monitor millions of messages daily
- AI technology honed through 19 years of innovation and protected by 20 patents
- Best-in-class, integrated text and voice analytics, covering email, chat, documents, HR data, turrets, PBX, mobile, VoIP, and more
- Adapts to shifting priorities and emerging challenges, such as increased scrutiny of voice channels
Conduct Surveillance is the market-leading communications analytics solution among global banks, including the majority of top 10 investment banks.
Conduct Surveillance offers proven enterprise grade scalability and our experienced international delivery team has delivered multiple complex migrations and global deployments.
Conduct Surveillance identifies the warning signs of misconduct more quickly and reliably, resulting in a three-fold increase in escalations.
Conduct Surveillance scales to enterprise populations. Around the world, our solution monitors tens of thousands of banking employees, with numbers continually growing.
Conduct Surveillance is trusted by leading banks to analyze billions of text and voice messages across multiple communications channels.
Conduct Surveillance uses AI-enabled, contextual analytics to significantly outperform legacy solutions in identifying hidden risks in employee communications.
Conduct Surveillance provides fully integrated text (e-comms) and voice (a-comms) analytics, enabling banks reduce analytics silos and streamline workflows.
Conduct Surveillance is proven to deliver at least a 75% reduction in false positive alerts, enabling analysts to spend more time on investigations.
Surveillance has evolved in response to tougher regulations. Now, regulatory demands to monitor the intentions behind employee behavior is driving a shift to solutions that can replace alert-based methodologies. Our Conduct Surveillance solution combines analyses of behaviors, intentions, and emotions to better identify and mitigate conduct risk.
Digital Reasoning pioneered AI-enabled communications analytics for compliance, enabling the world’s leading institutions accurately monitor intent at scale. We’re continuing to lead the way, with integrated analytics and employee profiles that allow the three lines of defense to proactively mitigate conduct risk and manage company culture.
Understands human communication
Our patented AI combines Machine Learning and Natural Language Understanding, allowing it to continually adapt to changing language, domain-specific terms, nuance, and context.
Analyze behaviors and intentions
Latest regulations require banks to identify intent. Structured data can reveal behavioral anomalies, but only communications data can explain the reasons behind employee actions.
Human-Centric Insights
Conduct Surveillance accumulates insights from structured and unstructured data to build a 360 profiles of employees and their connections, exposing conduct risk in exceptional detail.
AI with an ROI
Conduct Surveillance delivers a proven ROI through more productive workflows, reduced risk, and lower cost of ownership. It also delivers insights that benefit the wider business.
The “blank check” era of compliance spending is over. A product of the financial crisis, scandals, and tougher legislation, today bank bosses need to control spending while meeting the demands of MiFID II, MAR, Dodd-Frank. Mitigating conduct risk requires more sophisticated surveillance, but budgets are under pressure across the three lines of defense.
Digital Reasoning helps banks achieve rapid return-on-investment when upgrading surveillance technology. Not only is our Conduct Surveillance independently proven to deliver a double return within four months, it also provides insights that are mitigating risks and revealing hidden opportunities in the profit centers of the business.
Manage conduct alongside culture
Conduct Surveillance provides objective measures of the gap between cultural codes and true behaviors, creating work environments where ethics are intrinsic rather than enforced.
Mitigate customer risks
Monitoring of customer communications for complaints is helping enterprises identify at-risk customers and target service improvements, as well as meeting GDPR and CFPB rules.
Identify customer opportunities
The analytics that power Conduct Surveillance can be extended to explore customer communications, delivering insights that accelerate customer-centric data strategies.
From sunk cost to strategic investment
Communications insights can be deployed across the business. Employees become more effective and efficient. Management gains better understanding of risks and opportunities.
Financial institutions are determined to protect their most valuable asset – their reputation – and are forging an ethical culture where responsible behavior is intrinsic rather than enforced. Leaders across the three lines of defense are facilitating this strategy by advancing a human-centric approach to the management of conduct risk and culture.
Conduct Surveillance provides deep insights into conduct risk and objective measures of the gap between cultural codes and true behaviors. Accumulated into employee profiles, analysts can understand the ‘why’ behind employee actions. Taking a human-centric approach to surveillance extends the benefits of compliance to support corporate goals.
Behavior doesn’t tell the full story
Analysis of structured data can tell you ‘who’, ‘what’, and ‘when’, but AI-enabled communications analytics allows you to go deep into the ‘why’ and ‘how’.
Human-Centric Insights
Conduct Surveillance accumulates insights from structured and unstructured data to build a 360 profiles of employees and their connections, exposing conduct risk in exceptional detail.
Measure corporate culture
It can be hard to gauge the effectiveness of conduct and cultural policies. Human-centric insights reveal the true impact, for individuals and to track change across the business.
Business-wide benefits
Better understanding of employees, their engagement with policies, and ethical trends helps to inform management strategies to develop better working environments.
Regulators have declared that establishing intent in cases of misconduct or market abuse is often crucial to successful enforcements. They also acknowledge that capturing these insights can be difficult. For years, compliance organizations financial institutions have struggled with flawed lexicon analytics tools as they try to find evidence of intent.
Digital Reasoning has built the world’s most advanced system for understanding human language. Built into our Conduct Surveillance solution, our proprietary Natural Language Understanding (NLU) technology outperforms rivals by going deeper into communications data and identifying language that reveals into sentiment, emotions, and intentions
Words matter
Conduct risk is revealed in communications, but lexicon analytics are imprecise. We pioneered the cognitive systems trusted by leading banks to deliver an accurate analysis.
But context is king
Meaning changes according to context. Our Conduct Surveillance solution knows when “let’s take this offline” is an innocuous deferral or an attempt to collude in secrecy.
Deep understanding with NLU
We’re continuing to lead, investing in award-winning and patented NLU that delivers the benchmark in language understanding and outperforms commoditized NLP technology.
Trained by your own experts
The risks facing your organization are best understood by your own experts. Our easy-to-use model training tool transfers their knowledge into AI analytics models in record time.