HCA Healthcare, the leading hospitals organization in the United States, partnered with Digital Reasoning from 2016 to conduct a wide variety of data science experiments. The most promising experiment developed into an AI-powered cancer care solution that assists with discovery, navigation and retention of oncology patients.
In 2017, a staged roll-out scaled this solution to 162 hospitals across the HCA network. Prior to implementation, navigators and care coordinators would comb through pathology reports to find positive results, triage, match to pathways and document follow-up – all now automated. After implementing our solution, the amount of time spent directly interacting with patients doubled, while navigator capacity increased to a level equivalent with hiring 114 additional navigators. Download the case study to see the full ROI impact.