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How Artificial Intelligence Helps CIOs Drive Patient Experiences

In a recent interview with Patient Engagement HIT, Andy Corts, CIO of HCA Sarah Cannon, described how artificial intelligence (AI) technology provided by Digital Reasoning has revolutionized how care providers can deliver a positive patient experience for cancer patients.

Sarah Cannon uses Digital Reasoning to enhance its patient navigation services, which are at the core of cancer treatment protocols.

Specifically, Sarah Cannon has used AI to enhance its patient navigator services, which are at the center of its cancer treatment protocol.

Sarah Cannon uses an AI system called Digital Reasoning that looks through different patient reports and their medical records to queue them up for the patient navigators.

Too often, patients receive poor cancer care navigation because they are working with providers who are strapped for time and who cannot deliver the quality care they and their patients want.

Patients typically receive a cancer screening as a part of their primary and preventive care. But when that screen comes back with bad news, primary care providers do not have the time to adequately address the issue, Corts said.

AI has presented itself as a solution to this problem. Sarah Cannon uses an AI system called Digital Reasoning that looks through different patient reports and their medical records to queue them up for the patient navigators.

“That’s all driven through the beauty of AI and the fact that patient navigators don’t need to spend these two or three hours now a day identifying patients,” Corts noted. “The system does it for them. We’ve been able to touch a number more of patients, they’ve been able to navigate a number of more patients because of the efficiency gain that AI has gotten our navigators. That has truly driven a differential for our cancer centers and certainly for our navigation programs.”

The article above is based on excerpts from the full interview, which can be read at Patient Engagement HIT.

 

Written By
Paul Clark

Paul Clark is our Director of Healthcare Research. Prior to joining Digital Reasoning he served as Vice President of Research & Education at The Health Management Academy, leading the research agenda and educational development for C-Suite executives at America’s leading healthcare systems.