When software at Goldman Sachs scans employee emails, it’s looking for certain phrases in particular. When it finds them, it alerts human employees, who then review the messages.
What are those exact phrases, and why do they make the list? According to CNBC , which obtained a list dating back to 2008, it’s more than 180 phrases long, and many of them hint at disputes or tensions between bankers and customers. Indications of insider trading and use of expletives trigger a review, too.
Here are some of the phrases, as reported by CNBC. Some sound innocuous. Others verge on the humorous or angry. All of them, for one reason or another, will alert Goldman’s software.
- incompetent/inept fund/account management
- formally/formal complain/complaint
- I am not a happy camper
- report the matter to [a financial regulator or agency, like the Securities and Exchange Commission]
- embezzled the account
- don’t worry i’ll take care of it
- I wanted out of [a percentage] [stock/fund/account/position]
- you didn’t follow my [instructions]/[wishes]/[plans]
- let me remind you
- where did my money/funds/account go
- who the [expletive] said you could
- stock will fly/soar/dive/tank
- split the difference
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